Job Details

Returns Specialist

Hours: Mon-Fri 6:50am-3:30pm, No overtime

Job Summary

The primary function of the returns specialist is to accurately verify, record and transact all incoming product returns, in an expedient, safe and efficient manner. This includes unloading items from carriers, visual inspection of packaging, transact receipts, unpacking and re-boxing, verifying and recording incoming material to support customer returns/RMAs and collaborating with the Customer Care team. This position is responsible for all aspects of RMA receiving for the Technical Service group and includes fostering good working relationships with TSG personnel and the Customer Care department to resolve shipping and receiving discrepancies timely, efficiently and accurately.

Key Tasks & Responsibilities (Essential Functions)

• Work directly with Customer Care team to address and resolve discrepancies with returned product (missing RMA number, incorrect serial number, different model assigned to the RMA or other issues). Holding weekly follow-ups meetings / discussions with key members of that team to work on continuous improvement and further implement lean methodologies into the role and department.
• Unpack, verify and receive RMA's (return for credit, advance replacement, return for service) for the Technical Services Group based on how they are assigned. Dispose of trash and recyclable materials upon unpacking. This requires having a keen attention to detail to ensure returns are received properly according to the type of return.
• Ensure incoming deliveries are accurately transacted into proper location depending on disposition. Proactively reporting damages or other issues to necessary internal teams to have so they can be resolved in a timely manner.
• Unload carrier trucks on a daily basis.
• Regularly back up department with shipping and packout as needed. Cross train in other areas of the warehouse based on the needs of the business. Perform other duties as assigned by manager.

• High School Diploma Required, AA Degree a plus
• 3+ years warehouse experience, forklift, Oracle knowledge or other ERP knowledge
• Ability to work out of our Costa Mesa, CA office
• Ability to work Monday - Friday 6:50am-3:30pm
• Able to work with little or no supervision in this role.
• Strong follow up skills