Job Details

Connectivity Quality Manager

The Connectivity Quality Manager is responsible for ensuring the quality and reliability of optical connectivity products for data center applications, including MPO, MDC, and MMC connectors, cable assemblies, and rack systems.

This position focuses on QA activities for optical connectivity components and serves as the primary quality interface among global Sumitomo Electric group manufacturing sites. The role consolidates and coordinates quality reports and issue responses, while taking responsibility for customer-facing quality assurance in North America. Key responsibilities include managing replacement product arrangements, issuing quality reports, executing corrective actions, and conducting quality audits and management for contract manufacturers (ODM/OEM partners).

Key Responsibilities:

• Manage overall QA activities for optical connectivity products (MPO/MDC/MMC assemblies, patch panels, racks, etc.)
• Coordinate quality reports, communication, and corrective/preventive actions (CAPA) with global Sumitomo Electric group manufacturing sites
• Serve as the quality representative for North America, responsible for customer-facing quality reports, replacements, and improvement actions for hyperscale data center customers
• Plan and conduct quality audits and management activities for contract manufacturers (ODM/OEM partners), and drive improvement initiatives
• Review customer quality requirements and deploy them internally
• Conduct failure analysis (FA) and follow up on corrective and preventive measures
• Analyze quality data such as defect rates, return ratios, and customer complaints, and propose improvement actions
• Support quality assurance activities during new product introduction (NPI)
• Maintain compliance with ISO 9001, TL 9000, and other quality management systems

Qualifications / Skills:

• Bachelor's degree in Engineering, Quality, or a related technical field
• Minimum 5 years of experience in quality assurance or manufacturing quality
• Knowledge of optical connectivity, electronic components, or cable assembly products
• Understanding of quality methodologies such as 8D, 5 Whys, FMEA, SPC (Statistical Process Control), and CAPA (Corrective and Preventive Action)
• Strong technical communication skills in English (Japanese language ability is a plus)
• Ability to coordinate and collaborate effectively with multiple global sites and contract manufacturers

Preferred Qualifications:

• Experience in a global manufacturing or data-center hardware environment
• Familiarity with ISO/TL quality standards and audit processes
• Hands-on experience with supplier quality management or customer QA reporting