Job Details

Job Title: 1 st Shift Customer Service Rep
Location: Fullerton, CA 92831
Pay Rate: $24- $28 Hourly

What's in it for you?

• Full time hours
• Work Schedule: 1 st Shift 7:30am- 3:30pm (with OT)
• Location: Fullerton, CA 92831
• Option to take free college courses and skills training

What is the job?

• Communicate directly with customers and sales representatives regarding order status, delivery
  schedules, and any potential delays
• Partner with production, scheduling, and shipping teams to identify bottlenecks and expedite orders
  as needed
• Track and maintain accurate order information within company systems to ensure visibility across departments
• Respond promptly to incoming calls and inquiries from customers and sales representatives regarding open or late orders
• Coordinate with internal teams to prioritize and escalate rush orders based on customer impact and business needs
• Provide consistent and professional communication when addressing changes in order timing or production issues
• Identify recurring causes of delays and communicate trends or process concerns to management
• Support daily order status reporting and share updates during production or team meetings
• Maintain clear documentation of customer interactions, commitments, and follow-up actions

What you bring to the job?

• Minimum of 2 years of RECENT previous Customer Service Rep experience (in Manufacturing environment is a plus)
• Must be proficient with Microsoft Office Suite
• Excellent verbal, written people, and diplomacy skills are required
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment
• High school diploma or equivalent (such as a GED)
• Ability to pass a Background Check and Drug Screen

Are you Interested?
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ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodation and will work with you to meet your needs