Job Details

Overview

About You: You are a detail-oriented, self-starter who thrives in a fast-paced environment, and enjoys improving processes and integrating the functions of a small business team. You intuitively manage multiple priorities; take initiative; and lead, manage, and hold others accountable for results. You're naturally an effective communicator and know how to develop subordinate leaders and team to deliver results, achieve P&L objectives, and champion core values. If this describes you and you enjoy bringing order to chaos and efficiency to dynamic situations with multiple moving parts, you may be a great fit as Barker & Sons Operations Manager. Our team is looking for a collaborative, results driven, tech savvy leader to join and help lead our high-performing and growth-focused Operations Team to the next level.

Responsibilities

• Lead, manage, and be accountable for the performance and results of the Operations Team.


• Build cohesive teams and continuously enhance relationships throughout the company.


• Effectively communicate and collaborate across all departments.


• Directly manage the Installation, Drain & Sewer Sales, & Plumbing Field Service Managers.


• Recruit, screen, select, and management of employees to achieve company objectives.


• Accountable for training and execution of sales service system.


• Oversee the creation, implementation, and adherence to core operations processes.


• Oversee our sell, schedule, do end-to-end process to optimize employee satisfaction, customer satisfaction, and company profitability.


• Continually identify opportunities for team and individual coaching to include service delivery, sales conversion, and process adherence.


• Implement Nexstar best practices for Sales, Service, and Installation, ensuring tools and processes are in place to track performance metrics and obtain objectives.

Qualifications

Required

• Home Service Operations Management experience.


• Proven team leader, experienced in managing multiple teams.


• Strong understanding of home services P&L, cash flow drivers, and the use of financial metrics to diagnose and coach business performance.


• Detail-focused, self-starter that gets things done.


• Strong written and verbal communication skills.


• Tech savvy, learns and implements new software and systems quickly.


• Experienced with Home Services Industry software, Excel, & MS Office Suite.


• Adept at creating and improving processes, systems, and sales performance.


• Able to work out of our Orange County office daily.


• 3-5 years within a Home Services company.


• Proven sales management track record.

Preferred

• Strong technical understanding of plumbing home services products and solutions.


• Experience using Service Titan or similar scheduling and transaction management software.

Desired

• Experience within a Nexstar Home Services Company.


• Completion of Home Services management and/or sales training systems.


• Bachelors Degree in Business or related fields.

Compensation

$130,000 annually + bonus for OTE