Job Details

Customer Service Account Representative I (Santa Ana, CA)

The Customer Service Account Representative I maintains relationships with current and potential accounts. Resolves customer issues/problems, researches, and recommends product enhancements or modifications to increase sales.

Duties/Responsibilities:

• Processes customer orders via phone, fax, and internet in a call center environment.
• Follows up with customers on quotes, orders, issues, and potential business.
• Provide exceptional customer service, including professional communication via phone, email, and fax.
• Maintains department profitability through research, analysis, trending, and defining problems and solutions.
• Works with customers, associates, sales team, and managers to plan and forecast future business.
• Set objectives, plans, and follow-up to ensure all goals are met on time.
• Maintains a clean and organized working area at all times.
• Follows up on customer order history as needed.

Qualifications:

• High School diploma/GED and/or some college
• 1-3 years of Customer Service work experience; health and wellness industry is a plus
• Excellent communication skillsable to speak clearly, concisely, and accurately to ensure effective department operations. (Bilingual in Vietnamese/English is a plus)
• Computer skills (intermediate level) proficient in MS Office (Excel, PowerPoint, Word, and Outlook)

What We Offer:

• Competitive wages, starting at $23.00-$27.00/hour, depending on experience
• Medical & Dental (company pays 75% of employees' HMO plans)
• Discounted Vision
• 401k - matchup to 3% of annual salary
• Paid Holidays
• Vacation Days
• Sick Days

HR/Recruitment Notes: Our HR department will contact applicants who meet the required selection criteria and most closely match the requirements of an open opportunity either by phone or email. If your skills and experiences align with our current needs, we will contact you for the next steps in the recruitment process. Please note: You will only be contacted if your application is selected for the next stage of the recruitment process.

Equal Employment Opportunity: Robinson Pharma is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment. Robinson Pharma takes affirmative action in support of this policy to employ and advance in employment individuals who are minorities, women, the disabled, and veterans. Robinson Pharma, Inc will conduct a background check by using a third-party vendor to conduct such background investigations. After acceptance of an offer, you will be asked to complete and deliver authorization, consent and release of all background information. Employment will be "at-will" and may be terminated at any time, with or without notice by either party in writing.

This is a non-management position. This is a full time position.