Job Details

Join to apply for the On-site Property Administrator role at FirstService Residential.

Description

The On-site Property Administrator will assist in the facility operations at assigned onsite community to ensure quality customer service is provided to the client, maintenance of facilities at a maximum level, and oversight of vendors for quality control and adherence to contracts.

Compensation: $23?25/hr. FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a clients property, the salary or wage will also be premised upon the clients directive. The base pay range is subject to change and may be modified in the future.

Job Responsibilities

• Ensure all customer service calls and related work orders are handled in accordance with established procedures.


• Project completion as assigned by General Manager, VP?Community Management and/or board of directors.


• Assist in the preparation of monthly reports to the board of directors. (Examples: Customer Service Report, Facility Report, Violation Report, etc.).


• Review and monitor community Policies and Guidelines.


• Ensure homeowner inquiries regarding facility usage are handled in accordance with procedure.


• Ensure application of all necessary safety procedures and legal compliance.


• Issuance of resident identification, access fobs, resident registration, and maintain appropriate computer and paper files.


• Coordinate and attend, as requested, designated meetings or functions.


• Maintain accurate and complete homeowner computer/hard copy files, plan submittal reports, violation reports and correspondence, hearing correspondence, homeowner correspondence, etc.


• Schedule, attend, and perform all enforcement drives throughout the community.


• Prepare for, attend, and perform all follow?up to enforcement meetings as designated by association requirements. Maintain ERC minutes.


• Prepare enforcement packets and violation reports.


• Coordinate design review processcollect application forms/documents, enter data into Connect, prepare material for DRC consideration and prepare responses to applications and update Connect. Maintain DRC minutes.


• Responsible for implementation of the procedural manual and any other duties that may be required by supervisor.


• Work with community members on the event scheduling process. Schedule events accordingly.


• Represent professionalism and FirstService Residentials standards of operations to clients and fellow staff at all times.


• Verify and approve for payment service invoices for all non?routine invoices, subject to established budget guidelines and present invoices to facility director in a timely fashion for payment.


• Conduct walkthroughs of all facilities daily/weekly, and direct responsible vendors for repairs in accordance with budget guidelines.


• Provide input to supervisor for changes in maintenance, repairs, purchases or policies that may benefit the community financially, decrease liability, or enhance homeowner satisfaction.


• Assist in updating facility maintenance manuals.


• Apply a pro?active approach to all areas of responsibility and strive for continuous improvement and excellence throughout.


• Responsible for completion of applicable punch list items.


• Follow quality system procedures.


• Assist GM in all administrative duties.


• Complete company training as assigned and attend all company mandatory functions.


• Comply with company policies and procedures.


• Other projects and opportunities as may be deemed needed and appropriate for this position.

Skills & Qualifications

• Committed to continual learning through seminars, trade shows, training conferences, and other learning opportunities.


• Strong written and oral communication skills.


• Ability to handle multiple tasks and work independently while prioritizing daily workload.


• Strong customer service skills.


• Ability to handle deadlines and pressure of the position.


• Proficiency with Microsoft Office.


• Effective communication with the Board, vendors and clients, verbally and through written correspondence.


• Resourceful and creative problem solver.


• Detail oriented.


• Strong organization skills and time management abilities.


• Works effectively with co?workers, clients and others by sharing ideas in a constructive and positive manner.


• Addresses problems and issues constructively to find mutually acceptable and practical business solutions.


• Strong ethical practices.

Education & Experience

• Minimum of two years of experience in property management and/or facility maintenance or closely related field.


• 1+ year of customer service experience.


• Completion of some college level coursework preferred.


• Valid Drivers License and state?mandated vehicle insurance.

Physical Requirements and Working Environment

• Mobile enough to move around office to make copies, send mail and faxes.


• Mobile enough to walk the facilities, including up and down stairs and exterior pool, landscape, parks and recreational areas.


• Mobile enough to move around during outside events, stand for long periods of time and lift up to 25 pounds.


• Must be able to hear to receive telephone calls and voicemail messages.


• Must be able to sit for extended periods.


• Must have finger dexterity for typing/using a keyboard.


• Must be able to respond to requests and communicate to staff, co?workers, clients, and vendors.

Tools & Equipment Used

General office equipment.

What We Offer

• Medical, dental and vision plans (full time and part time 30+ hours).


• Part time 20+ hours qualify for dental and vision.


• 401K match.


• Time off including vacation, sick, and company paid holidays.


• Pet insurance available.


• Tuition reimbursement.


• Legal services.


• Free emotional wellbeing and daily life assistance support for all associates.


• Domestic partner coverage.


• Health savings account.


• Flexible spending account.

About Us

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top?tier medical, dental and retirement benefits, career training and support for continued professional development. Experience exceptional service with a fulfilling career in property management with FirstService Residential. To learn more about our company and culture, please visit www.fsresidential.com/california.

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all?inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Equal Opportunity Employer

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Seniority level

• Entry level

Employment type

• Full?time

Job function

• Sales and Management