Job Details

Additional Information Bonus Eligible Job Number 25136034 Job Category Rooms & Guest Services Operations Location Residence Inn by Marriott Dana Point San Juan Capistrano, 33711 Camino Capistrano, San Juan Capistrano, California, United States, 92675 VIEW ON MAP Schedule Full Time Located Remotely? N Position Type Management JOB SUMMARY + Bonus Eligible Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Verifies the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process. CANDIDATE PROFILE Education and Experience u2022 High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR u2022 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Assisting the Operational and Financial Management of the Property u2022 Verifies that all brand standards are being maintained in each area of the property. u2022 Verifies that all team members meet or exceed all brand requirements. u2022 Manages the operation of the all property departments. u2022 Promotes both Guarantee of Fair Treatment and Open Door policies. u2022 Verifies that a viable key control program is in place. u2022 Maintains current licenses and permits as prescribed by local, state and federal agencies. u2022 Provides a safe working environment in compliance with OSHA/MSDS. u2022 Manages all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures and PAF's. u2022 Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. u2022 Complies with all corporate accounting procedures. u2022 Performs required annual Quality audit with GM and RD. Supporting the Management and Development of Departmental Teams u2022 Stays readily available/approachable for all employees. u2022 Extends professionalism and courtesy to employees at all times. u2022 Leads by example demonstrating self-confidence, energy and enthusiasm. u2022 Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations. u2022 Sets clear performance expectations with the General Manager. u2022 Assists team supervisors with constructive coaching and counselling. u2022 Solicits feedback for continuous improvement. Managing the Guest Experience u2022 Extends professionalism and courtesy to guests at all times. u2022 Motivates and encourages staff to solve guest and employee related concerns. u2022 Provides excellent customer service by being readily available/approachable for all guests. u2022 Takes proactive approaches when dealing with guest concerns. u2022 Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them. Conducting Human Resource Activities u2022 Verifies that orientations for new team members are thorough and completed in a timely fashion. u2022 Takes proactive approaches when dealing with employee concerns. u2022 Verifies that property hiring practices comply with I-9, and EEO requirements and strives for a culturally diverse work place. Performs other duties as assigned and needed. The salary range for this position is $68,640 to $86,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law._ Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. Be where you can do your best work,u200b begin your purpose, belong to an amazing globalu200b team, and become the best version of you.