Job Details

Welcome to Verdantas, where innovation meets sustainability, and your career finds purpose!

At Verdantas, we're redefining environmental consulting and sustainable engineering through our use of cutting-edge modeling and digital technology and our genuine commitment to people. Our work spans high-growth sectors like water resources, resilient land use, energy transformation, and civil infrastructure.

With a team of over 1,900 experts, scientists, engineers, geologists, and technical specialists, we partner with clients to deliver smart, data-driven solutions to complex environmental and infrastructure challenges. We don't just solve problems; we help shape a more sustainable future.

Join a people-first culture that values your well-being, empowers your growth, and amplifies your impact. At Verdantas, your career goes beyond the expected, and your work helps build a better world.

Ready to shape the future of resilient communities?

• Manage incidents (via Zendesk and ServiceNow) received at the Help Desk in a prompt and courteous manner
• Serve as the first point of contact for customers seeking technical assistance over phone, email, or web portal.
• Troubleshoot computers/mobile devices, operating systems and hardware issues
• Direct unresolved issues to the next level of support personnel
• Support Verdantas Cybersecurity initiatives and assist in maintaining device and account compliance
• Manage user accounts, group policy, and access guidelines
• Set up and deploy hardware/core software for new hires and existing employees
• Support IT function and employees with the rollout of new technology, whether it is software, enhanced processes, or hardware upgrades
• Support IT function and employees through mergers and acquisitions
• Support IT Asset Management team initiatives in software license management compliance and asset tracking/inventory
• Support Verdantas IT Infrastructure teams in maintaining active directory and email distribution lists
• Maintain asset inventory
• Assist with developing IT procedures and training staff
• On-Call work as needed
• Qualifications:
• Associate degree in a related field or 4-7 years of experience
• Minimum of 1 year of experience in Microsoft Office 365 and security in a helpdesk role
• Tech savvy with working knowledge of office automation products and remote control
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve basic technical issues

Salary Range:

$60,000-$70,000

Benefits:

• Flexible Work Environment
• Paid Parental Leave
• Medical
• Dental
• Vision
• Life and AD&D Insurance
• Short-Term and Long-Term Disability
• 401(k) with Company Match
• Paid Time Off + Holidays

Verdantas strives to develop new ways to increase diversity awareness within our organization. We recruit and reward our employees based on capability and performance - regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or physical ability. For us, it is imperative to build balanced teams from all walks of life and we believe that a diverse workforce is a stronger workforce.

Verdantas is an EOE race/color/religion/sex/sexual orientation/gender identity/national origin/disability/vet