Job Details

Customer Service Representative I

Bike Division

Shimano North America Holding, Inc. is a global company offering the world's sporting community top labels and brands, including Shimano, G. Loomis, Power Pro, and Lazer Sports.

We are seeking a Customer Service Representative I to join our Irvine, CA team! At Shimano, we welcome your talent, innovation, and enthusiasm.

We offer an exceptional array of employee benefits and incentives and are proud to support our employees' health and happiness. We offer paid time off, medical, dental, vision, employer-matching 401k, wellness incentives, a fully equipped on-site gym, rideshare, and much more.

Job Summary:

Technical Service Representatives are responsible for providing customer support using numerous communication methods. Representatives are part of the North American team spread across three locations that include expertise on Team Shimano products, including Shimano, Lazer, PRO Bikegear and Bikefitting.com

Job Level:

Experience

Essential Duties/Responsibilities:

• Provide technical and sales support to Shimano's accounts and sales agencies.
• Provide technical support for end consumers.
• Understand and be prepared to teach others about the technology and maintenance of Team Shimano products.
• Utilize customer service best practices when providing oral and/or written support.
• Efficiently troubleshoot technical issues using standard techniques and offer customers appropriate options to resolve the issue.

Job Qualifications:

• Minimum 3 years cycling retail experience or equivalent.
• Solid written and verbal skills.
• Basic knowledge of Microsoft Office.
• Strong multi-tasking skills.
• Fluent in conversational Spanish is a plus.
• Advanced bicycle technician skills, including understanding frame, suspension, wheel design, and drivetrain theory (mechanical, electronic, internal, and e-bike).

Education:

• High School or GED diploma
• 2 or 4-year post-secondary degree

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Shimano North America reserves the right to modify and change responsibilities and duties herein without notice.

Shimano North America is an equal opportunity employer and will not discriminate against any employee or applicant based on age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.