Job Details

Business Systems Administrator

Job Category: Kaw Motor Retail Finance

Requisition Number: BUSIN002295

Location: Foothill Ranch, CA 92610, USA

Job Details

Description

Key Responsibilities:

• Oversee the configuration, deployment, and maintenance of all core IT systems, including servers, networks, workstations, and cloud-based applications to support scalable operations.
• Administer and support business-critical platforms, including the Loan Management System (LMS), Loan Origination System (LOS), payment processing portals, and dealer/customer interfaces, ensuring peak performance and minimal downtime.
• Serve as the primary point of contact for system-related issues, managing ticket escalations and coordinating with third-party vendors to ensure prompt and accurate issue resolution, including root cause analysis (RCA) when needed.
• Design, implement, and enforce IT security policies, including user access controls, encryption, multi-factor authentication, and endpoint protection to safeguard sensitive financial and customer data.
• Monitor system performance and uptime, conduct regular audits, generate usage and health reports, and proactively address risks or inefficiencies before they impact operations.
• Develop and manage system backup strategies and disaster recovery plans, ensuring business continuity and data integrity across platforms.
• Maintain and upgrade hardware, software, and infrastructure components to support new business needs and optimize overall IT performance.
• Customize and enhance system workflows, business rules, forms, and templates to improve usability, automation, and functional alignment with operational goals.
• Manage user provisioning, including creation, role-based access, password resets, and deactivation across all platforms and environments.
• Provide technical support to internal users, resolving day-to-day issues related to systems functionality, usability, configurations, and integrations.
• Create, manage, and maintain system documentation, including technical manuals, SOPs, process diagrams, and configuration records.
• Track and apply application patches, updates, and version upgrades, coordinating testing and deployment with minimal disruption to business users.
• Develop, document, and improve IT and systems policies, including incident response, change management, compliance, and business continuity.
• Coordinate IT infrastructure needs for new initiatives, projects, or product launches, ensuring system readiness and scalability.
• Generate business-critical reports, perform system queries, and create validation tools to support decision-making and improve operational insight.
• Collaborate with cross-functional teams, including operations, finance, compliance, and product, to gather requirements and implement system enhancements that drive efficiency and user satisfaction.
• Ensure ongoing compliance with IT governance, industry regulations, and internal security protocols, particularly in a regulated financial environment.
• Stay current with industry trends, security standards, and emerging technologies to continuously improve systems' performance and scalability.
• Perform all other duties assigned to support the growth and operational excellence of the company.

Qualifications:

• Bachelor's degree in Information Systems, Computer Science, or a related technical field; equivalent professional experience may be considered.
• Relevant certifications such as CompTIA Security+, Microsoft Certified: Modern Desktop Administrator Associate, or Cisco CCNA are preferred.
• 5+ years of hands-on experience in system administration, ideally within financial services, retail finance, lending, or fintech environments.
• Prior experience supporting loan management systems (LMS), loan origination systems (LOS), and customer/dealer portals is a strong advantage.
• Proven ability to manage, monitor, coordinate and troubleshoot Microsoft Intune, Endpoint Manager, Azure AD, and the broader Microsoft 365 ecosystem.
• Strong proficiency in Windows and Linux environments, as well as experience with cloud platforms like AWS or Azure.
• Solid understanding of network protocols, backup solutions, patch management, and IT infrastructure monitoring tools.
• Demonstrated experience applying and enforcing cybersecurity best practices, including user access control, system hardening, and data encryption.
• Familiarity with regulatory standards such as SOC 2, PCI DSS, and GLBA, and understanding of IT governance and compliance frameworks in a financial context.
• Scripting or automation experience (e.g., PowerShell, Bash) is a plus for managing repetitive tasks and improving system efficiency.
• Excellent problem-solving and analytical skills, with a structured approach to diagnosing and resolving technical issues.
• Exceptional communication and interpersonal abilities, with a customer-service mindset and the ability to collaborate across departments and with vendors.
• Comfortable working in a fast-paced, startup environment, bringing a "builder" mindset, adaptability, and a drive to take ownership of projects.
• Strong organizational skills, attention to detail, and the ability to juggle competing priorities without compromising on quality or timelines.
• Ability to work on-site at our Foothill Ranch, CA office.

Profile Differentiators:

• Proven track record administering and optimizing business-critical financial platforms such as Loan Management Systems (LMS), Loan Origination Systems (LOS), and payment portals in highly regulated, customer-facing environments.
• Demonstrated ability to independently configure, deploy, monitor, and scale IT infrastructure from scratch in dynamic startup environments, with a strong builder mindset and comfortable wearing multiple hats.
• Experience collaborating across finance, compliance, operations, and product teams to align IT systems with evolving business goals, driving efficiency and enhancing user satisfaction through custom workflows and system improvements.
• Deep working knowledge of Microsoft Intune, Azure AD, and the Microsoft 365 suite to ensure secure, scalable endpoint management, user provisioning, policy enforcement, and data protection.
• Strong foundation in IT security, with a history of designing and enforcing enterprise grade policies, including encryption, MFA, and access controls, to protect sensitive financial and customer data, backed by compliance with SOC2, GLBA, and PCI DSS.
• Adept at maintaining high uptime and system performance through continuous monitoring, disaster recovery planning, automated patching, and root cause analysis (RCA), reducing disruption and ensuring business continuity.
• Balances deep technical knowledge with exceptional communication and support skills, serving as the go-to expert for troubleshooting system issues, training internal users, and managing vendor relationships with accountability and transparency.

Salary:

• Salary range: $100,000- $115,000 annually

Equal Opportunity: KMRF is an Equal Opportunity Employer; employment with KMRF is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.