Job Details

Join the newly established captive finance company of the leading global brand, Kawasaki Motors, based in Foothill Ranch, CA. Our commitment to innovation and quality has made Kawasaki a trusted name in the powersports industry. We provide our customers with exceptional products and services, including top-notch retail finance solutions. Join our team and be part of a dynamic company that values excellence, customer satisfaction, and continuous improvement. Together, we can help our customers embark on their next adventure with confidence and ease.

We are seeking a highly skilled and proactive Business System Administrator to join our fast-growing startup in the captive finance industry, specializing in installment loan solutions for the powersports market. This role is essential in managing, optimizing, and securing the business systems and IT infrastructure that power our operations and customer experience. As a key member of our technology team, the Business System Administrator will be responsible for the configuration, administration, and continuous improvement of our systems management solutions. This includes deploying and managing applications, enforcing compliance policies, ensuring data security, and maintaining a consistent and reliable user experience across all platforms. This is a hands-on, high-impact role where your contributions will directly influence the stability, scalability, and performance of the systems underpinning our core business operations. The ideal candidate is a tech-savvy problem-solver with experience in modern device management platforms, strong documentation and compliance capabilities, and a collaborative mindset that thrives in a startup environment.

Key Responsibilities:

• Oversee the configuration, deployment, and maintenance of all core IT systems, including servers, networks, workstations, and cloud-based applications to support scalable operations.
• Administer and support business-critical platforms, including the Loan Management System (LMS), Loan Origination System (LOS), payment processing portals, and dealer/customer interfaces, ensuring peak performance and minimal downtime.
• Serve as the primary point of contact for system-related issues, managing ticket escalations and coordinating with third-party vendors to ensure prompt and accurate issue resolution, including root cause analysis (RCA) when needed.
• Design, implement, and enforce IT security policies, including user access controls, encryption, multi-factor authentication, and endpoint protection to safeguard sensitive financial and customer data.
• Monitor system performance and uptime, conduct regular audits, generate usage and health reports, and proactively address risks or inefficiencies before they impact operations.
• Develop and manage system backup strategies and disaster recovery plans, ensuring business continuity and data integrity across platforms.
• Maintain and upgrade hardware, software, and infrastructure components to support new business needs and optimize overall IT performance.
• Customize and enhance system workflows, business rules, forms, and templates to improve usability, automation, and functional alignment with operational goals.
• Manage user provisioning, including creation, role-based access, password resets, and deactivation across all platforms and environments.
• Provide technical support to internal users, resolving day-to-day issues related to systems functionality, usability, configurations, and integrations.
• Create, manage, and maintain system documentation, including technical manuals, SOPs, process diagrams, and configuration records.
• Track and apply application patches, updates, and version upgrades, coordinating testing and deployment with minimal disruption to business users.
• Develop, document, and improve IT and systems policies, including incident response, change management, compliance, and business continuity.
• Coordinate IT infrastructure needs for new initiatives, projects, or product launches, ensuring system readiness and scalability.
• Generate business-critical reports, perform system queries, and create validation tools to support decision-making and improve operational insight.
• Collaborate with cross-functional teams, including operations, finance, compliance, and product, to gather requirements and implement system enhancements that drive efficiency and user satisfaction.
• Ensure ongoing compliance with IT governance, industry regulations, and internal security protocols, particularly in a regulated financial environment.
• Stay current with industry trends, security standards, and emerging technologies to continuously improve systems' performance and scalability.
• Perform all other duties assigned to support the growth and operational excellence of the company.

Qualifications:

• Bachelor's degree in Information Systems, Computer Science, or a related technical field; equivalent professional experience may be considered.
• Master's degree in one of the above aforementioned fields preferred.
• Relevant certifications such as CompTIA Security+, Microsoft Certified: Modern Desktop Administrator Associate, or Cisco CCNA are preferred.
• 7+ years of hands-on experience in system administration, ideally within financial services, retail finance, lending, or fintech environments.
  
  • Proven experience designing, building, and testing scripts to automate business processes Required: proficiency in JavaScript or similar languages for implementing conditional logic and integration within our loan origination systems, including consuming REST APIs
  • Strongly Preferred: Proficiency in Powershell or Bash for automating general system administration, infrastructure management, and repetitive tasks.
• Prior experience supporting loan management systems (LMS), loan origination systems (LOS), and customer/dealer portals is a strong advantage.
• Experience writing scripts that consume third-party REST APIs. This includes handling authentication, sending requests (GET, POST, etc.), and parsing JSON responses.
• Proven ability to manage, monitor, coordinate and troubleshoot Microsoft Intune, Endpoint Manager, Azure AD, and the broader Microsoft 365 ecosystem.
• Strong proficiency in Windows and Linux environments, as well as experience with cloud platforms like AWS or Azure.
• Solid understanding of network protocols, backup solutions, patch management, and IT infrastructure monitoring tools.
• Demonstrated experience applying and enforcing cybersecurity best practices, including user access control, system hardening, and data encryption.
• Familiarity with regulatory standards such as SOC 2, PCI DSS, and GLBA, and understanding of IT governance and compliance frameworks in a financial context.
• Excellent problem-solving and analytical skills, with a structured approach to diagnosing and resolving technical issues.
• Exceptional communication and interpersonal abilities, with a customer-service mindset and the ability to collaborate across departments and with vendors.
• Comfortable working in a fast-paced, startup environment, bringing a "builder" mindset, adaptability, and a drive to take ownership of projects.
• Strong organizational skills, attention to detail, and the ability to juggle competing priorities without compromising on quality or timelines.
• Ability to work on-site at our Foothill Ranch, CA office.

Profile Differentiators:

• Proven track record administering and optimizing business-critical financial platforms such as Loan Management Systems (LMS), Loan Origination Systems (LOS), and payment portals in highly regulated, customer-facing environments.
• Demonstrated ability to independently configure, deploy, monitor, and scale IT infrastructure from scratch in dynamic startup environments, with a strong builder mindset and comfortable wearing multiple hats.
• Experience collaborating across finance, compliance, operations, and product teams to align IT systems with evolving business goals, driving efficiency and enhancing user satisfaction through custom workflows and system improvements.
• Deep working knowledge of Microsoft Intune, Azure AD, and the Microsoft 365 suite to ensure secure, scalable endpoint management, user provisioning, policy enforcement, and data protection.
• Strong foundation in IT security, with a history of designing and enforcing enterprise grade policies, including encryption, MFA, and access controls, to protect sensitive financial and customer data, backed by compliance with SOC 2, GLBA, and PCI DSS.

• Adept at maintaining high uptime and system performance through continuous monitoring, disaster recovery planning, automated patching, and root cause analysis (RCA), reducing disruption and ensuring business continuity.
• Balances deep technical knowledge with exceptional communication and support skills, serving as the go-to expert for troubleshooting system issues, training internal users, and managing vendor relationships with accountability and transparency.

Salary:

• Salary range: $130,000- $140,000 annually

Equal Opportunity: KMRF is an Equal Opportunity Employer; employment with KMRF is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Equal Opportunity Employer

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