Job Details

Patient Intake Specialist

(IVIG Specialty Pharmacy)

Direct Placement | Benefited | On-Site | M-F, 8:30 am - 5:00 pm

Thrive in a Team That Puts People First

Join a collaborative, mission-driven team at a growing home infusion pharmacy where your intake expertise plays a direct role in shaping a smooth, compassionate patient experience. Be part of a positive, well-supported work culture with strong leadership, generous healthcare, time-off benefits, and the opportunity to make a meaningful impact every day.

Position Summary:

The Intake Specialist assists patients in accessing benefits and securing insurance authorizations while delivering exceptional customer service. This role operates within established policies and procedures and follows standard precedents.

Essential Functions:

• Communicate with patients to gather demographic information necessary for prescription processing.
• Investigate and verify pharmacy and medical benefits for third-party claims; work with drug manufacturers' financial assistance teams as needed.
• Communicate patient financial responsibilities clearly before therapy begins.
• Obtain prior authorizations by initiating requests, submitting required documentation, tracking progress, and expediting responses from payers.
• Monitor and escalate service delays related to authorizations or financial assistance to avoid interruptions in patient therapy.
• Coordinate with nursing agencies to ensure patient appointments align with insurance authorizations.
• Relay clinical questions to pharmacy or nursing teams and assist with appropriate follow-up or patient education referrals.
• Foster strong business relationships with prescribers, Sales Representatives, and patients to promote customer loyalty.
• Perform other related duties as assigned.

Competencies:

• Minimum one-year experience processing specialty pharmacy home infusion authorizations is required.
• Strong telephone-based customer service and relationship-building skills.
• Excellent organizational and case management capabilities.
• In-depth knowledge of insurance benefit investigation techniques.
• Ability to manage multiple priorities and consistently meet deadlines.
• Proficiency in Microsoft Office and data entry systems; ability to adapt to pharmacy software platforms.
• Effective verbal and written communication skills in English.

Education & Experience Requirements:

• High School Diploma or equivalent required; additional training in pharmacy/medical benefit access strongly preferred.
• Minimum of 1 year of healthcare customer service experience, preferably in an infusion pharmacy setting with benefit access knowledge.

Benefits Overview

Healthcare

UnitedHealthcare PPO

Coverage begins on the first day of the month following your start date.

Paid Time Off

0-1 year (12 days)

2-5 years (15 days)

6+ years (18 days)

CA Sick Leave Pay

(5) Days Annually

Holidays

(8) Paid Holidays

401K