Job Details

Role: Spanish Patient Resources Representative

Location: Irvine, CA (Remote)

Mandate Skills:

• Call centre experience
• Computer literacy
• Typing skills
• Healthcare background
• Bilingual Spanish

Essential Duties and Responsibilities:

• Work with insurance payers to research and take appropriate actions to resolve claim denials, rejections, and underpayments on behalf of our patients' accounts; Research and resolution include but are not limited to phone and email exchanges with insurance payer or our clinics, submit appeals, in addition to the utilization of payer web portals and navigating between several internal applications
• Intake and make outbound calls with insurance carriers regarding patient claims
• Highschool Diploma or equivalent
• Healthcare and medical billing/collections/denial remediation experience
• Customer service experience
• Intermediate computer proficiency in Microsoft Office tools including Excel, PowerPoint and Outlook
• Associate or bachelor's degree
• Call center experience