Job Details

(Salary Range: $78,000 - $90,000 annually DOE)

Purpose of Position:

Supervise the performance of a team and the operational efficiency of a department. he Shared Services Manager will support the VP of Shared Services in managing the daily operations of the Shared Services teams supporting the Word & Brown Company. The Shared Services teams consist of Print, Mailroom, Inventory, Production, and Document Imaging. This includes planning effectively and efficiently, using critical thinking skills to plan, organize, control, and lead all activities, including but not limited to all essential functions listed below and other necessary job-related duties as assigned. This position will also prioritize the team's work to ensure all mailed documents are printed and shipped within the established company compliance dates. This position promotes a proactive work environment and provides the training and development necessary for individual and collective success.

Essential Functions:

• Carry out tasks and assignments as directed by the VP of Shared Services
• Understand and follow the vision of senior leadership and take action in the same direction
• Responsible for overseeing the supervision and direction of Print, Mailroom, Inventory, Production, Document Imaging, Supervisors, and personnel in the completion of their duties.
• Manage employees in the everyday coordination, execution, and planning of operational efforts.
• Monitors, coaches, and counsels staff regarding tardiness, sick time, vacation, disciplinary process, goals, and reviews.
• Manages, monitors, coaches, and counsels team members for growth and development, ensuring department morale and engagement remain high.
• Review and evaluate staff job performance, establishing goals and objectives.
• Ensures training meets the requirements for employees to perform well with all duties and responsibilities.
• Develops and facilitates training meetings for new products and services.
• Provides daily verbal coaching to provide feedback to staff, documenting event logs as necessary
• Ensures all performance standards are met and adjusts criteria to meet customer expectations.
• Partners with the leadership team to develop and execute strategic business plans, operational goals, and performance metrics that drive dispatch and productivity to ensure high customer service and satisfaction.
• Develop and implement methods and procedures to improve efficiency, quality, and drive change.
• Communicate daily with associates regarding production goals and company information.
• Serves as an authority for all functional questions related to the department.
• Provide consistent feedback to upper management on daily, weekly, and monthly progress, challenges, and improvements.
• Develop, prepare, and present various written reports and materials.
• Ensure compliance with company policies and procedures.
• Ensures that all Standard Operating Procedures are created and updated on time.
• Proven ability to be flexible and work hard, both independently and in a team environment, in a fast-paced environment with changing priorities.
• Proven ability to negotiate and defuse conflict, multitask many projects, and handle multiple demands simultaneously.
• Flexibility to adapt to changing priorities.
• Handles escalated calls/issues.
• Manages Invoices that pertain to the Shared Services Center.
• Builds necessary reports to reflect approved invoices and costs for Shared Services tasks.
• Management of all affiliated equipment for all units.
• On-site regular attendance and punctuality are essential functions of the job.
• Perform other business tasks or functions as assigned.
• Demonstrate high-level knowledge of all normal, daily tasks of the unit/department.
• Answer questions from team members on the overall operations of the department.
• Delegate work as needed to ensure even distribution of workload amongst the team.
• Ensure the complete and thorough training and coaching of team members to support the successful completion of their tasks. Review
• Establish, support, and foster a positive work environment where ideas and concerns can be openly discussed.
• Address performance issues, including time and attendance, with employees. Follow the progressive discipline process where needed, including the writing of Warnings.
• Make decisions on hiring and termination of employment.
• Manage the staffing processes, including overseeing the entering of requisitions, interviewing candidates, promotions, demotions, etc.
• Manage department budget for all controllable expenses.
• On-site or remote regular attendance and punctuality are essential functions of the job.

Knowledge, Skills & Abilities Required:

• Proven experience in a corporate management role, with a track record of leading successful teams and projects
• Coaching and mentoring skills to help develop junior staff
• Strong conflict resolution and problem-solving skills
• Data analysis and reporting skills
• Adaptability and flexibility in a fast-changing environment
• Background in Inventory and project management
• Excellent communication skills, both verbal and written
• Able to anticipate what needs to be done and take action
• Knowledge of customer service techniques
• Knowledge of principles and practices of effective employee supervision
• Knowledge of fundamental accounting principles, procedures, and applications
• Knowledge of Windows operating systems, including office programs
• Ability to maintain cooperative working relationships with customers, staff, and management
• Ability to analyze and prepare accounting systems, budgets, schedules, reports, policy and procedures manuals, and business correspondence
• Ability to exercise sound judgment within established guidelines
• Must possess a valid driver's license
• Ability to direct the work of others to ensure all essential functions of the department are being met.
• Knowledge of Orion, Pegasus, and proprietary software.
• Proficient in Microsoft Office programs, including Word, Excel, PowerPoint, as well as Outlook.
• Strong knowledge of employment and labor laws.
• Skills necessary to guide, mentor, and supervise staff.

Educational Requirements:

• High school diploma or equivalent required
• College graduate or prior experience as a manager preferred.
• Graduation from an accredited four-year college or university, or a level of education that, together with experience and training, enables the applicant to demonstrate the required knowledge and expertise.
• Minimum of 5 years of experience in a fast-paced, service-oriented office work environment.
• Health Industry experience is a plus.

Physical Requirements: Must be able to sit for extended periods and stand and walk. Must have adequate hearing for phone work. Vision requirements include close vision and the ability to adjust focus. Must be able to communicate effectively in English. Must be able to use a keyboard and other office equipment. Ability to lift up to 50 pounds occasionally