Job Details

JOB TITLE: Workforce Insights and Analytics Manager

FLSA Status: Exempt

Salary: $110,000 - $140,000 annually

Location: Hybrid in Costa Mesa, CA

Company Overview

Our client is a top-rated Personal Injury Law Firm in California. They fight for plaintiffs in cases involving cars, trucks, motorcycles, rideshare companies (Uber/Lyft), and other motor vehicle accidents.

Role Overview

The Workforce Insights and Analytics Manager will transform workforce data into actionable insights to drive staffing decisions, productivity improvements, and operational efficiency. This role partners with Department Leaders to analyze trends, forecast staffing needs, and ensure optimal resource allocation across cases and departments.

Essential Duties

• Develop dashboards and reports to track attorney productivity, case load efficiency, and staff utilization.
• Analyze billing hours, matter lifecycle data, and staffing ratios to identify inefficiencies.
• Monitor attrition, hiring trends, and diversity metrics to support talent strategy.
• Define the role of teams and managers through meaningful KPIs, accountability structures, and data systems that drive results.
• Partner with product teams to pilot and evaluate tools that enhance the customer and associate experience in-store.
• Analyze inputs that affect staffing needs and wait times, and develop strategies for workforce planning.
• Partner with cross-functional teams to inform strategic roadmaps with data-backed insights.
• Assess potential business impacts of strategic initiatives and recommend optimal paths forward.
• Deliver clear, compelling recommendations to senior leadership and stakeholders.
• Work with internal and external business units to develop analytics, reporting, and insights needs using industry analytics and marketing tools.
• Manage and improve data quality, data privacy, and security as it pertains to operations.
• Train internal and external teams on new tools and methods.
• Create reports, perform deep analysis, and provide recommendations based on defined KPIs.
• Model scenarios (e.g., hiring surges, practice area expansions) to guide leadership decisions.
• Identify bottlenecks in workflows (e.g., paralegal support, document review) using data.
• Recommend adjustments to scheduling, workload distribution, or outsourcing strategies.
• Evaluate ROI of technology tools and systems (e.g., AI for document review) to improve operational efficiencies.
• Audit timekeeping and billing systems for accuracy and policy adherence.
• Conduct regular audits and employee training on policies.

Qualifications

• 6+ years of experience in a strategic or analytical capacity (legal/professional services preferred).
• A quantitative undergraduate Bachelor's degree with a strong preference for candidates holding an MBA or equivalent advanced degree.
• Strong analytical foundation, including hands-on experience with large datasets.
• Familiarity with legal practice management software (e.g., Clio, MyCase, Litify), document management systems, and billing tools.
• Expertise in Power BI, Tableau, Excel, Google Analytics, CRM (pivots, VLOOKUPs), and systems.
• Proficiency in Windows/Mac environments, Microsoft 365, VPNs, and VoIP systems.
• Excellent project management skills (PMP or Agile certifications a plus).
• Strategic thinker who can zoom from 30,000-foot vision to CLI troubleshooting.
• Automation-first, metrics-driven, and relentless about documentation and process.
• Change agent comfortable with ambiguity, tight timelines, and high growth.
• Effective communicator who translates analytics data into actionable insights for program owners, marketers, and technical teams.
• Proven success in leading and training teams.
• Excellent communication with the ability to influence and collaborate with leaders.