Job Details

About AmeriPharma

AmeriPharma is a rapidly growing healthcare company where you will have the opportunity to contribute to our joint success on a daily basis. We value new ideas, creativity, and productivity. We like people who are passionate about their roles and people who like to grow and change as the company evolves.

AmeriPharma's Benefits

• Full benefits package including medical, dental, vision, life that fits your lifestyle and goals

• Great pay and general compensation structures
• Employee assistance program to assist with mental health, legal questions, financial counseling etc.
• Comprehensive PTO and sick leave options
• 401k program
• Plenty of opportunities for growth and advancement
• Company sponsored outings and team-building events
• Casual Fridays

Job Summary

As an Intake Coordinator at AmeriPharma, you will be responsible for processing initial patient referrals, including verifying insurance benefits, determining eligibility for referrals, and coordinating new admissions with nursing and pharmacy departments.

Schedule Details

• Location: On-Site (Laguna Hills, CA)
• Hours: Monday-Friday. Multiple shifts are available and can be discussed further during the interview. Shifts may start as early as 5:00 AM and run as late as 6:00 PM-flexibility is required.

Duties and Responsibilities

• Ensure all referrals are complete and accurate.
• Verify insurance benefits thoroughly before passing the referral to the pharmacy staff.
• Communicate with other departments regarding the status of referrals and documentation requests.
• Notify patients, families, and referral sources of coverage and payment responsibilities when necessary.
• Respond to inquiries from patients and referral sources via telephone, fax, and electronic data interfaces.
• Document all requests, conversations, and progress notes in the patient's clinical record for seamless care coordination.
• Maintain professional etiquette and courtesy when interacting with customers and consumers.
• Adhere to all regulatory compliance areas, policies, procedures, and AmeriPharma's best practices.
• Assist the pharmacist, nurse, and patient with clinical and technical support.
• Collaborate with a team of pharmacists, pharmacy technicians, and Registered Nurses to ensure quality patient care.
• Perform other duties as assigned.

Skills Requirements

• Excellent customer service skills.
• Strong knowledge of pharmacy and medical benefits.
• Familiarity with prior authorization requirements.
• Strong communication skills, both verbal and written.
• Superior interpersonal skills, telephone customer service, and relationship-building abilities.
• Strong time management and organizational skills with attention to detail.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Ability to work well under pressure and handle multiple tasks simultaneously.
• Self-motivated, quick learner, and able to work independently or as part of a team.
• Flexible availability to meet job demands.

Education Requirements

• At least 2 years of previous Specialty Pharmacy experience required.

Preferred Skills and Education

• Pharmacy Technician License (highly preferred but not required).
• Spanish-speaking skills (highly preferred but not required).
• CPR certification and experience (highly preferred but not required).
• Previous experience in Specialty Intake for IV Medications. (IG experience highly preferred).

AmeriPharma's Mission Statement

Our goal is to achieve superior clinical and economic outcomes while maintaining the utmost compassion and care for our patients. It is our joint and individual responsibility daily to demonstrate to outpatients, prescribers, colleagues, and others that We Care!

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continuously required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus.

EEO Statement

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time. AmeriPharma values diversity in its workforce and is proud to be an AAP/EEO employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, age, protected veteran status, or based on disability or any other legally protected class.