Job Details

Job Details

Position Summary

The Brewpub General Manager manages brewpub operations of his/her assigned location under limited to no supervision. This position requires extensive knowledge of company policy and procedures, with progressive skills acquired through training and experience. The Brewpub General Manager is also responsible for effectively developing and training his/her team providing a fair and productive workplace. Regular use of independent judgment is required.

Guest Focus:

• Creates and maintains an environment of hospitality and excellence in execution.
• Trains management team on the methods used to proactively seek out and resolve guest concerns or issues.
• Resolves all escalated guest issues as necessary.
• Recognizes, assesses, and implements opportunities to improve all guest interactions.
• Ensures management and staff's focus on building guest relationships generating repeat visits.

Leadership:

• Provides proper & detailed training for all hourly & management personnel based on company-established criteria.
• Conducts and leads weekly management meetings addressing areas of concern, needed improvement, reward and recognition.
• Trains management teams on the proper execution of, and conduct, timely and detailed performance evaluations.
• Trains management team on the proper execution of new hire orientations.
• Provides daily inspiration to management team and staff building morale.
• Creates and leads semi-annual all-staff meetings at his/her discretion.
• Trains brewpub managers on how to effectively communicate standards and expectations in daily pre-shift meetings and in one-on-one communication.
• Effectively coaches and provides constructive feedback to management team.
• Establishes and maintains a solid working relationship with the Brewpub Kitchen Manager to ensure unity between the back and front of house.
• Sources, selects, interviews and hires brewpub hourly staff.
• Works collaboratively with the Human Resources Department and the Regional Manager to conduct employee investigations, terminations, and coaching and counseling sessions.
• Leads by example demonstrating a commitment to exemplifying a positive, authentic and professional image towards fellow team members, customers, vendors, clients and other potential agents of Karl Strauss Brewing Company.

Quality of Operations:

• Follows company-established procedures and/or makes recommendations on budgeting, tracking and processing labor dollars.
• Utilizes and accurately maintains all company established forms, binders and checklists implementing policies and procedures as necessary.
• Conducts periodic audits and takes corrective action as needed.
• Creates and fosters productive vendor relationships.

Repair and Maintenance:

• Conducts facility repair and maintenance walkthroughs.
• Researches, analyzes, assesses, and orders facility maintenance repairs.
• Provides a safe working environment for employees by managing his/her facility and ensuring all equipment is in proper working condition.

Company Systems, Procedures and Policies:

• Maintains and implements operational systems, policies and procedures for his/her assigned location as needed.
• Trains management team on the proper completion of all internal and external forms, binders and checklists.
• Ensures employees' and management's understanding of the corporate safety program and disseminates monthly safety information and/or assign and train a Safety Manager to carry out these tasks.
• Implements corrective measures to remove/reduce the risk of theft and/or robbery.
• Demonstrates understanding of, adheres to, and trains managers on federal, state, and local regulations and required postings.
• Facilitates and supports company's marketing programs and directives.
• Utilizes communication tools (Memos, manager's log, FYI book, bulletin board, etc.) to keep staff informed of any changes to company policies and/or procedures.
• Adheres to and promotes company established employee benefits programs.
• Adheres to timelines established by Home Office including requests for information, documentation, and company program implementation.
• Maintains accurate and up to date employee files ensuring compliance with HIPPA.
• Manages Aloha system as needed to update pricing information and employee personnel information.
• Manages employee terminations utilizing company-established procedures and practices.

Financial Results:

• Implements financial strategies and processes to maximize bottom line results.
• In collaboration with the Regional Manager, analyzes trends to create budgets and trains management team on achieving budgeted goals.
• Establishes guidelines for product ordering and receiving thereby reducing the risk of theft/shrinkage.
• Approves, codes, and forwards all invoices utilizing the chart of accounts and company established procedures.
• Trains management team on the process of reconciling month-end reports and inventories.
• Reconciles location's P&L and GL making corrections and/or adjustments as needed.
• Manages the overall cost of goods by training, coaching, and auditing inventory levels.
• Manages the reporting of daily sales and analyzes for needed improvements.
• Follows company established procedures for accepting and handling all cash, credit card, and non-cash payments (i.e. trade scrip, discount coupons, promotion & administrative expenses, etc.).
• Regularly analyzes and maintains accurate financial records.
• Manages payroll processing for his/her assigned brewpub hourly employees.