Job Details

Customer Engagement & Luxury Asset Acquisition Specialist

Location: Vasco Assets, Newport Beach, CA

About Us:

Vasco Assets is a firm specializing in luxury assets, based in Newport Beach, CA.

Position Overview:

We seek a motivated Customer Engagement & Luxury Asset Acquisition Specialist with a strong focus on evaluating and acquiring high-value items such as jewelry, watches, and other luxury assets from the public. This role involves working closely with the Senior Buyer, engaging directly with customers looking to sell their assets, and ensuring a seamless and trustworthy acquisition process. While digital outreach and brand engagement support lead generation, the primary focus is on building relationships, assessing value, and negotiating purchases. We are open to training on aspects of industry knowledge relating to luxury asset valuation to support your growth and success in this role.

Key Responsibilities:

• Luxury Asset Acquisition: Evaluate, authenticate, and negotiate the purchase of jewelry, watches, Diamonds, Precious Metals and other high-value assets from customers.
• Customer Engagement: Build relationships with clients looking to sell their luxury assets and guide them through the acquisition process.
• Jewelry & Watch Evaluation: Assess quality, authenticity, and market value while staying updated on industry trends.
• Negotiation & Pricing: Educate customers on resale values, present competitive offers, and facilitate transactions.
• Account Management: Track client interactions, manage follow-ups, and maintain customer trust.
• Email & Digital Outreach: Engage with leads via email and online platforms to generate acquisition opportunities.
• Social Media & Content Support: Contribute to brand presence by coordinating product visuals and customer-oriented content.

Qualifications:

Must-Haves:

• Proven ability to engage customers through personalized communication and follow-up strategies.
• Strong interpersonal skills with a talent for building rapport and maintaining relationships with clients and partners.
• Experience in managing customer accounts and providing exceptional customer service.
• Familiarity with CRM systems to track customer interactions and manage leads.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and Google Suite.
• Bachelor's degree.
• Valid driver's license.
• Ability to commute to Newport Beach, CA.

Nice-to-Haves:

• Familiarity with Watches, Coins, Diamonds, Precious Metals.
• GIA Gemologist Graduate certification.
• Strong organizational skills and ability to manage multiple tasks.
• Analytical skills to assess customer needs, preferences, and feedback to enhance acquisition strategies.
• Passion or Experience in the luxury industry
• Experience with online marketing, SEO, and content creation is a plus.

Additional Skills:

• Leadership and initiative.
• Attention to detail and ability to meet deadlines.

Compensation & Benefits:

• Hourly Pay: $22–$28
• Medical, vacation, sick time, and holidays.
• Employee discounts and yearly bonuses.

Schedule:

• Full-time: Monday to Friday
• On-site in Newport Beach, CA

Join our team and play a pivotal role in driving the success of Vasco Assets!