Job Details

Key Responsibilities:

• Customer Communication: Build strong relationships with customers via phone and email, addressing inquiries and resolving issues to ensure customer satisfaction.
• Order Processing: Handle various customer orders including phone orders, standing orders, field service orders, replacement orders, fax orders, and electronic data interchange (EDI).
• Support Sales and Service Teams: Assist sales and service field representatives with inquiries, placing orders, and providing proof of delivery as needed.
• Accuracy & Efficiency: Maintain a high level of accuracy while processing orders and ensuring timely responses to customer inquiries.
• Cross-department Collaboration: Establish and maintain working relationships with upper management and departments such as Field Service, Sales, Finance, Bids and Contracts, HR, and IT.
• Product Knowledge: Gain and maintain knowledge of our products and special projects, as directed by the manager.

Position Requirements:

• Education: High school diploma required; Associate degree preferred.
• Experience: 1-3 years of customer service experience required, with a focus on order entry, tracking, and problem-solving.

Skills:

• Basic computer skills, including proficiency in MS Office (Word, Excel, Outlook).
• Strong multitasking abilities and efficient order processing while on the phone.
• Excellent time management, organizational skills, and attention to detail.
• Basic math skills and statistical knowledge.

Personal Traits:

• Self-motivated with a positive attitude and a focus on quality work.
• Ability to maintain good working relationships in a team environment.
• Comfortable working under time constraints and handling high call volumes.
• Strong communication skills and a desire for continuous professional development