Job Details

The Sales Associate role at Alexander Wang is a position at the center of providing an excellent client experience in Alexander Wang retail locations. The role is directly responsible for all selling components during client interactions. This is an exciting opportunity for a candidate who wants to be developed to lead a specific part of the business with passion and purposeful action, to positively impact both the financial results as well as the overall client experience of the store.

This role is located at the South Coast Plaza location, which has a large volume of international clientele such as from the APAC region. We are looking for candidates that have proficiency in multiple languages, Mandarin/Chinese speaking is highly preferred.

Key Objective

Act as brand ambassador consistently sharing and embodying the aesthetics of alexander wang. Proactive in acquiring and building a loyal client base through different touchpoints, services, and communication channels to ensure a fully immersive and authentic client experience.

Responsibilities include but are not limited to:

• Able to execute Client Experience Expectations, ensuring brand's goals are met for every client interaction
• Able to manage client expectations
• Able to learn and adhere to operational processes
• Able to maintain high level of energy from greeting customers, to discovering their connection to the brand, to styling the client appropriately across all categories to capturing meaningful data to build a return client base
• Maintain clear understanding of new arrivals, best sellers and fit information to be able to advise clients quickly and knowledgably
• Support all operational tasks as needed—being a team player and assist with necessary stock receiving processes and maintain proper standards set by the Operations Supervisor when interacting with merchandise
• Support visual floor moves and maintain visual standards as needed
• Able to consistently meet monthly/quarterly/yearly sales objectives as determined by management and reach growth in sales YoY
• Ability to accurately collect customer data at Point of Sale in compliance with local/state guidelines and manage client communication appropriately

Qualifications/Skills

• Bachelor's or relevant degree preferred
• 1-3 years of experience in sales or customer service
• excellent communication skills
• knowledgeable on trends and adept with styling
• genuine curiosity to build long term relationship with clients
• excellent storyteller
• strong organizational skills
• Proficient in Mandarin/Chinese highly preferred
• Experience in messaging and media platforms such as WeChat, RedBook, Instagram, etc.

We are an Equal Opportunity Employer M/D/F/V

In compliance with the California salary transparency requirements, the potential rate for this position is $22/hour, which represents a rate commensurate with experience, knowledge, and skills required.