Job Details

Our client in the fashion space is looking for an IT Support Specialist to join their team on an ongoing contract basis.

Key Responsibilities

• Technical Support: Provide comprehensive support to end-users for hardware, software, and network-related issues. Troubleshoot and resolve technical problems efficiently and effectively.

• System Maintenance: Perform routine maintenance tasks, including system updates, backups, and security patches. Monitor IT systems for performance issues and take proactive measures to ensure stability.

• Incident Management: Track and manage support requests using the IT service management system. Prioritize and escalate issues as needed to ensure timely resolution and minimal disruption to operations.

• Installation and Configuration: Assist with the setup, installation, and configuration of IT equipment such as computers, printers, and peripherals. Ensure proper functioning and integration with existing systems.

• User Training: Provide training and guidance to end-users on the use of software applications, hardware, and IT best practices. Create user guides and documentation as needed.

• Documentation: Maintain accurate records of support requests, resolutions, and system changes. Update knowledge base articles and internal documentation to reflect current practices and solutions.

• Problem Resolution: Identify recurring technical issues and collaborate with team members to develop and implement long-term solutions. Analyze root causes and suggest improvements to prevent future problems.

• Collaboration: Work closely with other IT team members and departments to address cross-functional issues and support IT projects. Communicate effectively with stakeholders to ensure alignment and project success.

• Compliance and Security: Ensure all IT support activities adhere to company policies, security standards, and regulatory requirements. Implement best practices for data protection and system security.

Qualifications

• Education: Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent work experience.

• Experience: 3+ years of experience in IT support or a similar technical role.

• Technical Skills: Proficient in diagnosing and resolving issues with operating systems (Windows, macOS), software applications, and hardware. Familiarity with network troubleshooting and support is a plus.

• Certifications: Relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar are preferred but not mandatory.

• Problem-Solving: Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.

• Communication: Excellent verbal and written communication skills. Ability to explain technical concepts clearly and effectively to users with varying levels of technical knowledge.

• Customer Service: Demonstrated experience in providing high-quality customer service with a focus on user satisfaction and support.

• Organizational Skills: Ability to manage multiple tasks and priorities in a fast-paced environment while maintaining attention to detail.