Job Details

Job Type

Full-time

Description

JOB SUMMARY

We are seeking a dedicated Help Desk Support Specialist to join our IT team. The ideal candidate will be responsible for providing technical support and assistance to end-users, ensuring timely resolution of issues and maintaining a high level of customer satisfaction. This role is crucial in supporting our organization's technological needs and enhancing user experience.

DUTIES AND RESPONSIBILITIES

• Serve as the first point of contact for internal users seeking technical assistance via phone, email, or in-person.
• Troubleshoot and resolve hardware and software issues for various devices, including desktops, laptops, printers, and mobile devices.
• Document and track user issues and solutions in a knowledge base for future reference.
• Assist with onboarding new employees by setting up equipment and providing initial training on software and systems.
• Collaborate with other IT team members to escalate complex issues and ensure proper follow-through.
• Provide training and support for standard software applications and tools.
• Maintain inventory of IT assets and assist with ordering and managing supplies.
• Stay up to date with industry trends and best practices in IT support.

Requirements

REQUIRED SKILLS/ABILITIES

• Strong understanding of operating systems and common software applications (e.g., Microsoft Office, email clients).
• Ability to diagnose and resolve technical issues efficiently and effectively.
• Excellent verbal and written communication skills to convey technical information to non-technical users.
• Strong focus on providing exceptional support and building positive relationships with end-users.
• Ability to manage multiple tasks and prioritize issues in a fast-paced environment.
• Work effectively within a team, collaborating with colleagues to resolve complex issues.
• Meticulous documentation of issues and solutions to enhance the knowledge base and improve support processes.
• Proven experience in a help desk or technical support role.

EDUCATION AND EXPERIENCE

• Associate's degree in computer science, Information Technology, or a related field (or equivalent experience).

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must be in good physical condition and have good motor skills.
• Must be able to lift up to 50 pounds at times.
• Ability to function in a work environment with moderate noise level from several sources creating constant activity.
• Must be in good physical condition and have good motor skills.
• Ability to maintain an ergonomic workstation, including adjusting chair height, monitor position, and keyboard/mouse placement to promote proper posture and reduce strain.

ADDITIONAL NOTES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Salary Description

$18-$25