Job Details

The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Front Desk Customer Service

* Ensures that guests and members are warmly greeted and promptly assisted

* Ensures incoming calls are answered in a professional and efficient manner

* Ensures proper member check-in procedures are followed

* Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve

* Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations

* Immediately reports or escalates to management any unsafe conditions or emergency situations

Club Operations and Administration

* Keeps front desk and lobby neat and clean at all times

* Monitors retail goals and ensures club is on track to meet and exceed assigned goals

* Calls all past due members with Front Desk Representatives regarding late dues and down payments

* Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club

REQUIRED QUALIFICATIONS:

Knowledge, skills & abilities:

* Must be energetic and possess a very friendly, outgoing personality and positive attitude

* Possess strong interpersonal and communication skills, including telephone etiquette

* Possess a strong customer service focus, diplomacy and professionalism

* Understands and follows oral and written instructions.

* Able to multi-task and perform tasks with accuracy and attention to detail

Minimum certifications/educational level:

* High school diploma or GED required

* Current CPR/AED certification