Job Details

The Medical Assistant supports patients and families with engagement in Remote Patient Monitoring. Primary duties include outreach/engagement with the community and patients to connect them to the RPM program. MA will also schedule home visit to enrolled patient to set up and train patient in using RPM devices that could include: BP monitor, pulse ox, scale, glucometer as well as providing troubleshooting support. Additionally, assists with performing routine clerical tasks, and assisting with other related duties.

With approximately 9,000 physicians to serve our 260,000 members, Prospect Medical Systems is proud to be among the most innovative medical systems in California, Texas and Rhode Island. Our extensive care services range from primary care and specialty physician services to acute care hospital and skilled nursing facilities to behavioral health and wellness services. Each of our Independent Physician Associations (IPAs) and networks support the use of advanced diagnostic and treatment tools to provide our members with convenient access to state-of-the-art healthcare. For 25+ years, Prospect Medical has been focused on our mission of supporting independent physicians where, through risk arrangements, we work closely together with health plans, facilities and healthcare physicians for the benefit of every person who comes to us for care. We provide quality healthcare services that are designed to offer our patients highly coordinated, personalized care and that help them live healthier lives. Prospect Medical Systems manages highly successful IPAs by leveraging our best-practices, results-driven administrative services to manage patients under risk arrangements with health plans/CMS.

Performs full function of device installation, tracking, and device discharge. Including but not limited to ensuring HCA PRiSM training is completed. Conducts day to day outreach to recruit patients into the PRiSM RPM. Actively enrolls patients into the PRiSM portal along with all required information. Educates patients on the RPM process, technology, RPM devices and chronic disease basics. Determines device needs and ensure patient has proper devices. Validates devices prior to distributing to patient. Logs and tracks distribution of devices. Assists patients to respond to the SMS consent, save the PRiSM applet to their home screen, pair monitoring devices as appropriate, send first set of measurements to the portal and confirm with the HCA team receipt of measurements. Understand action plan when measurements outside of expected range. Discharge patient from RPM service and collect device from patients home, as per Prospect protocols. Follow CDC cleaning guidelines when collecting device from discharged patient prior to distributing to another patient.|Accurately documents outreach and engagement with each patient encounter, telephonic and home visits. Assumes responsibility for maintaining a clean and safe environment. Ensures Infection Control procedures and HIPAA compliance.|Ensures appropriate stock of supplies, as needed. Maintains an appropriate inventory of supplies and ensures that supplies are in kept in appropriate storage areas. Provides list of out of stock supplies to appropriate contact. Assists in receiving and following up on supply deliveries.|Provides excellent customer service and telephone coverage and completes additional clerical duties as assigned. Responds to patient inquiries related to RPM devices and assist in troubleshooting, making home visits as needed to resolve and satisfy patient experience.|Actively engages in caring behaviors, taking conscious ownership for work and takes a proactive, deliberate, and thoughtful actions regarding work activities. Demonstrates appropriate use of independent judgement and decision making.

One (1) year healthcare experience in an ambulatory clinic setting required. Understanding of basic medical terminology. Understanding proper technique when taking measurements. Understanding of teach-back method. Understanding of health and cultural literacy of community. Must be able to read, write and communicate effectively in English. Must demonstrate customer service skills appropriate to the job. Bilingual skills to communicate effectively with patients and families preferred.High School Diploma or Equivalent required.AHA Basic Life Support required.Medical Assistant (MA) Certification or LVN license required.