Job Details

Second Shift: Sun-Thurs 4:00 PM - 12:30 AM

Job Summary

The Supervisor - Fulfillment Center Operations assists in the overall management of the operation and provides strategic direction and leadership for all warehouse activities associated with order fulfillment, packing, shipping, receiving, warehousing, and inventory management.

Responsibilities

* Responsible for managing specific warehouse activities including, but not limited to, order planning, releasing orders to the fulfillment floor, following up on completion of assigned tasks, and ensuring the packing stations complete orders on a timely basis.

* Understand customer expectations and effectively communicate these expectations to the team.

* Understand and provide direction for policies on personnel, safety, facilities, and security in compliance with local, state and federal regulations.

* Oversee incoming and outgoing shipping activities to ensure KPI's are met while maintaining order accuracy, completeness, and condition of shipments.

* Assist in implementing standard work procedures, conducting observations to identify process improvements, and ensure procedures are properly and consistently followed.

* Addresses performance gaps and communicates concerns to upper management to ensure each functional area delivers operating goals.

* Conduct operations in a manner that promotes warehouse security and employee safety in accordance with OSHA and other appropriate policies/procedures.

* Prepare required reports in a timely manner.

* Provides instruction, coaching, mentoring, and motivation as needed to maintain morale and encourage teamwork and quality performance.

* Perform daily stand-up shift meetings with associates and communicate daily expectations and any upcoming operational changes.

* Collaborates with other departments to build and secure support and resources for projects and initiatives.

* Other duties as assigned.

Qualifications

* Bachelor's degree in business, logistics, engineering, or related area is preferred.

* At least 3+ years of experience as a Lead or Supervisor working in a high-volume Fulfillment or Manufacturing environment (experience within distribution, supply chain and logistics functions).

* Prior experience working with a contingent and seasonal workforce preferred.

* Proficient in Microsoft Office, Slack, and Google docs; ability to measure results through developing spreadsheets, graphs, and visual aids.

* Strong analytical and problem-solving skills

* Ability to effectively prioritize tasks based on multiple business needs.

* Ability to handle tight deadlines and scheduling requirements.

* Aptitude for team leadership-positively influences others to work towards a solution.

* Strong communication and interpersonal skills; ability to build relationships at multiple levels to work cross organizationally toward solutions.

* Knowledge of warehouse: policies, procedures, management systems, safety regulations, and employment-related laws.

Pay/Benefits Information:

* Actual starting pay is determined by various factors, including but not limited to relevant experience and location.

* Subject to eligibility requirements, associates may receive health care benefits (including medical, vision, and dental); wellness benefits; 401(k) retirement benefits; life and disability insurance; employee stock purchase program; paid time off; paid sick leave; and parental leave and benefits.

* Paid Time Off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification (part-time or full-time / exempt or non-exempt), and years of service. For additional information, please click here.

* AEO may also provide discretionary bonuses and other incentives at its discretion.