Job Details

[Customer Support / Remote] - Anywhere in U.S. / Up to $50K per year / Comprehensive Healthcare Plans / PTO / Retirement Plans - As a Customer Service Associate you'll: Provide high-level telephone and email support for the company's suite of products; Answer global customer queries concerning content/data, product navigation, billing/account administration, and more; Ensure all relevant procedures are followed from beginning to resolution; Ensure all key performance indicators and service levels are met; Collaborate with colleagues on our sales, billing and editorial teams to ensure complete customer satisfaction...Hiring Fast >>