Job Details

** Sukut Construction LLC**

** Level I- Help Desk Support Specialist**

Santa Ana, CA 92704

If you would like to join Sukuts extraordinary team, we have an excellent opportunity for a **Level I-** **Helpdesk Support Specialist**. To be successful in this role the individual must be able to work independently, as well as within a team, be service-oriented , patient, resourceful, and have a desire to help others. Typical duties may include and are not limited to: * Provide technical assistance and support for incoming user tickets (phone calls, emails, or in-person) and computer systems, software, and hardware issues.

* Help users set up breakout meetings when required and assist with conferencing rooms and related technologies (i.e., audio, video, cameras, speaker hubs, IP phones, mics, speakers, and HDMI connections).

* Perform basic troubleshooting and maintenance for hardware, software, printer, network, Wi-Fi, and user needs.

* Ensure all tickets are documented with current status, customer communications, and a full description of the problem/resolution in the ticketing system daily.

* Install, modify, and repair computer hardware, software, printers, and peripherals.

* Configure workstations and laptops with standard desktop images and install applications.

* Provide one-on-one desk-side assistance to end-users.

* Other tasks assigned by senior technicians.

**Building Your Future With Sukut Construction!**

**Join a Leader -** Sukut Construction is one of America's leading heavy civil engineering contractors with 50 years of proven industry expertise on residential, public, commercial and industrial projects. In California, we are recognized as the largest mass excavator and grading contractor, having moved a billion cubic yards of earth using our own fleet of more than 225 pieces of earthmoving equipment. At Sukut, we understand the value of an excellent work environment. Sukut is the recipient of numerous "Top Workplace" and Excellent in Safety awards. Sukut has clearly established itself as an employer of choice. Sukut is equally proud of the unique and successful company culture which has been established throughout the years.

**Join a team -** Sukut is a friendly place where communication and innovation are encouraged and where people have fun doing rewarding work. Team members have come to expect inspiring challenges, careers full of opportunity, rewards for great work, and leaders who genuinely care about their personal growth and success. This may be why so many of our employees want to stay with Sukut right through their retirement and why we are consistently named one of the Top Work Place by Orange County Register and Business Journal.

**Qualifications:**

* Associate's OR Bachelor's degree in computer science or related field OR 2 years equivalent work experience.

* Basic knowledge and understanding of networking (LAN, WAN, Wireless), working with software, hardware, and other infrastructure systems.

* Basic knowledge of PC hardware and Microsoft applications.

* Experience with handheld devices (iPhone's, Android phones, iPads, and tablets).

* Experience with audio and video peripherals, conference rooms, and related technologies.

* Above average communication skills and the ability to verbally communicate and explain technical information to all types of end-users.

* Familiarity with cyber-security practices, standard policies, and frameworks (i.e., MDM, passwords, resets, multi-factor, antivirus, email filtering technologies).

* Strong sense of urgency in resolving issues appropriately and with updates to end-users when applicable and appropriate.

* Knowledge of keeping detailed documentation and utilizing knowledge base systems to enhance problem-solving among a group of peers.

* Ability to analyze, make decisions, and solve problems individually and within a group setting.

* Ability to know when experience requires escalation.

* Possess customer service skills, be personable, have a friendly attitude, and fit into a social setting to solve problems quickly and efficiently, without interrupting the user's workflow.

* Ability to learn and support a variety of business applications.

* Certifications in A+, MCSE, MCP, or CompTIA a plus

* Familiarity within the construction industry and related tools and end-user tools is a plus.

Sukut is an employee-owned company with an exceptional benefits package including 401k retirement plan, medical, dental, and vision insurance, paid holidays, sick and vacation time, educational opportunities and reimbursement and profit sharing potential.

Sukut values the contributions of a diverse workforce and is an Equal Employment Opportunity employer.