Job Details

Benefits:

• Provides employees discounts to dine at all 1500+ Haidilao Hot Pot locations globally
• Provides on-site staff meal
• Provides medical insurance to qualified full-time employees
• Provides 401k match to qualified employees
• Provides Birthday gift and celebration

Host/Hostess responsibilities include greeting guests, providing accurate wait times. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure.

Physical Requirements:

• Ability to lift, carry, deliver and/or serve items weighing up to 20-40 pounds throughout an 6-8 hour shift
• Ability to stand and walk continually throughout an 6-8 hour shift
• Ability to serve needs of guest through verbal face-to-face interactions.
• Ability to bend, stoop and reach for products and items
• Ability to work to various temperature environment, for example low temperature in the refrigerator and high temperature in the cooking area
• Ability to work in loud areas, for example, the music for special performance
• Ability to attend work as scheduled, working various schedules and shifts throughout normal business hours

Education & Qualifications:

• High school diploma, or equivalent work experience.
• California Food Handler Certificate
• Previous host experience is preferred
• Fluent in English / Preferred languages: Mandarin and Spanish

Responsibilities:

• Able to acknowledge the guest with an enthusiastic welcome and sincere goodbye.
• Prepares/maintains a list of guests waiting to be Records guest name and number of guests in party. Provides estimate of waiting time. Notifies party when table comes available.
• Providing guests with menus and answering any initial questions.
• Responsible for crowd control at the door, managing proper seating rotation, and maintaining cleanliness in the front
• Responding to complaints and helping to resolve them.
• Seating guests at tables or in waiting areas.
• Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
• Position requires a high amount of courteous and professional communication with guests, managers, and fellow employees on the telephone or in face-to-face conversations.
• Engaging with guests to ensure they're happy with food and service.
• Answering phone calls, taking reservations and answering questions.
• Completes weekly maintenance duties, opening side work, and sets up the restaurant prior to opening.
• Work as a team, assisting all guests' and team members' needs and inquiries.
• Performs other related duties as assigned.

Benefits:

• Provides employees discounts to dine at all 1400+ Haidilao Hot Pot locations globally
• Provides on-site staff meal
• Provides medical insurance to qualified full-time employees
• Provides Birthday gift and celebration

Requirements:

• Thrive in a fast-paced environment with a focus on teamwork!
• Hardworking, professional dedication, strong interpersonal communication skills, and strong teamwork spirit
• Obtain the California Food Handler Certificate