Job Details

Location-Santa Clara, CA

Job Type- Onsite

Duration of contract: 1 Year

Responsibilities for Desktop Support Specialist

Description

• detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
• as the initial point of contact for all computer and system related concerns from clients or other employees.
• management in creating training materials pertaining to computer troubleshooting and usage.
• and file documentation pertaining to warranties and instructional guides for computer hardware.
• a working log detailed all required system updates, as well as the date of completion.
• in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems.
• technical issues related to network interruptions.
• and configure computer systems and applications within the company.

Technical knowledge

• & Mac operating system knowledge
• if Linux is there. Not mandatory
• knowledge on rebuilding Mac and Windows
• knowledge about basic windows and Mac Troubleshooting
• to troubleshoot audio video devices

Should have knowledge in hosting virtual meetings