Job Details

Qualifications:

2-year degree or better or equivalent work experience with HS degree or military experience

Working knowledge of fundamental operations of relevant software, hardware, and other equipment

7+ years of related experience

Sensitivity to working with an ethnically, linguistically, and culturally diverse environment

High system admin qualification and capability is required

Knowledge of Windows OS and Mac in enterprise environment

Understanding of PC technology (MS office, Internet, Windows)

Project Management Fundamentals

Responsibilities:

Install and configure PC s and Mac s, printers and peripherals within established standards and guidelines

Install new hardware and software upgrades requested from users

Analyze and solve technical problems by using problem-solving skills

Conduct analysis and troubleshooting via telephone, email and using remote assistance

Resolve technical problems with computing equipment and software

Assist visitors and VIPs with the ongoing usability of PC, peripheral devices, and software

Provide on-site technical support and end-user technical training at assigned sites which may include travel to remote sites

Provide support if there are issues on the server & network

Create and update Microsoft-based OS Image and Apple OS X for internal usage

Create and update PE bootable Windows disc for deployment purpose

Provide technical support for IT services in conference rooms

Assist employees in company events, such as exhibits

Install and perform maintenance on a proprietary system

Azure/on-premise system knowledge (LV 3-4)

Leadership PM capability

May be asked to lead Projects and/or technology evaluations and make recommendations to the Management team