Job Details

Covid-19 update: Thank you for your interest in Sutherland. During these unprecedented times, Sutherland is committed to ensuring a healthy working environment for our people, their families, and the communities in which we operate. Where possible, we are enabling our people to work from home. When it is necessary for our people to work from a physical location, we have implemented enhanced health and safety protocols in all of our office locations. Our job listings will indicate if positions are full-time work from home, temporary work from home to start with an eventual return on-site, orfull-time on-site. We have introduced a fully virtual interview and onboarding experience for the majority of our positions, which will also be outlined for you during the application process. We are still actively hiring in all of our locations, so we encourage you to apply for positions of interest or join our Talent Community if none of our current openings match your skills, location, or interests so that a recruiter may contact you if there is a match. Thank you for your continued interest!

**Work on interesting projects wherever you are, at home or in one of our offices around the world.**

At Sutherland, you will work with great people on interesting projects with some of the world's biggest brands. Here, you'll develop new skills and experiences while tackling challenges in a supportive environment. Here, you'll keep your passions and interests alive because we believe your unique perspective adds value to your work.

* 43,000,000 Monthly Transactions

* 120 Fortune 1000 Clients

* 34 Years

* 19 Countries

* 1 You

**Customer Service - Automotive Dealer Concierge**

**Req:** 21010361_en City: Canada Work at Home State: Canada Work at Home CA Work Location: Canada Work at Home hide-job: 21010361_en CA **Job Description:**

Were now hiring full-time, **Automotive Dealer Concierge to work from home** and provide next-level care for customers of a major company innovating the automotive industry and providing exceptional experiences for buyers, sellers and owners. Youll deliver exceptional service through inbound calls in a high-energy environment. If you are a quick learner, can adapt to change, team focused, communicate effectively, and genuinely like to help others succeed this opportunity is for you. And dont worry, you dont need to be a car expert you will go through a thorough training with the best support team.

**This is the job for you if:**

* You excel at helping customers through inbound calls

* You are an active listener and can leverage probing question skills to best assist customers

* You are the "go-to" person who helps others understand products and services

* You are driven to constantly expand your knowledge by leveraging coaching sessions and provided resources

**What we offer:**

* Medical, dental and vision benefits

* Paid training

* Advancement opportunities 80% of our frontline leaders have been promoted from within

* Additional pay incentives

**Qualifications:**

**Qualifications**

* Excellent English communication skills, both verbal and written

* Experience with customer-service, help desk or technical support, account management and/or Business to Business support.

* Proven record of multi-tasking in different systems simultaneously and prioritizing competing demands.

* Typing skills of 35+ WPM with 85% accuracy required

* Driven by solving problems and meeting goals

* Strong computer skills, especially proficient in Microsoft Office, Outlook, Salesforce and other Internet-based tools.

* High school diploma or equivalent

* Full-time availability for a shift schedule between 8am-8pm EST Mon-Fri and potentially 9am-6pm EST on Saturday

**Requirements to work from home:**

* A quiet and distraction-free, secure place to work.

* Excellent Internet connectivity:

+ Internet access speeds of 2 Mbps upload and 10 Mbps download the faster the better!

+ In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.

+ Wireless and/or satellite Internet Service Providers are not compatible with our systems.

* A computer with:

+ 1.6 Ghz Dual Core processor (the faster the processing environment, the better)

+ 16 GB RAM

+ 10 GB available hard drive space

+ One or more available USB ports (2.0 or greater)

+ Sound/audio support

+ Windows 10

+ 2 - 20 inch monitors

+ Wired Keyboard

+ Wired Mouse

* A headset to use for training and meetings that is/has:

+ USB

+ Dual ear

+ Noise-cancelling microphone

* A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.

As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.

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